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Working at Tierney's

Tierney’s are well regarded as the leading independent IT Solutions provider to the Hospitality Industry, with over 30 years’ experience, we provide the complete range of IT products, support and consultancy services across Ireland.

Our dynamic environment and exceptional team combine to make Tierney’s the right choice for your career. Watch the video to be inspired!

Tierney’s Office Automation Ltd. is an equal opportunities employer, we value diversity and are strongly committed to providing equal employment opportunities for all employees and all applicants for employment. Equal opportunities are the only acceptable way to conduct business and we believe that the more inclusive our environments are, the better our work will be.

HELPDESK TECHNICIAN – Level 1 - East of England (Peterborough)

Job Description

We are currently recruiting for a full time Level 1 Help Desk Technician for our fast-growing customer services division. This role may span one or more areas of expertise; this will depend on the candidate’s ability to learn and absorb complex technologies.

Successful candidate’s duties will include:

Working closely with our dedicated customer support team to deliver support and solutions to our client base.
Diagnosing hardware and software faults
Liaising with customers, suppliers and colleagues to resolve issues effectively & efficiently
Installing and configuring computer systems remotely, by remote connections to the customer network via secure connections, or sometimes instructing customers over the telephone.
Troubleshoot and support the server systems and application software
Providing back up support for software (Email setup and troubleshooting etc.)
Coordinating with third parties providing services to our customer base.
Comply with all company security policies in accordance with ISO27001
Provide timely and regular updates to customers on progress.
Documenting work completed and any outstanding actions.

Desired candidate’s skills and experience:

Graduate caliber in IT desirable or certification in relevant industry field such as CompTIA
Minimum of two years work experience working in an IT support role
Strong working knowledge of MS products, Office 365 and Azure.
An understanding of SaaS software model
Proven ability to troubleshoot and problem solve.
Excellent communication and interpersonal skills
A flexible and positive attitude to work
MS qualification would be an advantage, but not essential as ongoing training will be provided.

What benefits will you get in return from the Company?